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Employment

We recognize at Zia Credit Union that our success is a result of the quality and caliber of our employees. We are always interested in receiving applications from motivated and energetic individuals. Zia Credit Union offers competitive pay and an excellent benefit package. Zia Credit Union is an Equal Employment Opportunity employer.

Current Job Opening(s)

Position Title:  VP of Member Experience

Brief description of essential responsibilities:  

The VP of Member Experience is responsible for developing, communicating, and executing the long- and short-term member experience strategy to continually improve quality and maximize the member experience. Oversees all member-facing departments to ensure Zia CU members receive consistent, high quality service through every access channel, while also maintaining compliance. As a leader, the VP of Member Experience sets organizational objectives, empowers his/her team members to manage their respective teams to achieve results, and utilizes key metrics to review progress. The vice president of member experience ensures that the departments are appropriately staffed to provide member coverage and have the necessary training and resources to successfully perform their work. Overall, the VP of Member Experience is responsible for ensuring consistently, outstanding member service experiences.

Special knowledge, skill and ability requirements: 

  • Analytical and problem solving skills
  • The ability to work well under pressure
  • Attention to detail
  • Team-working skills
  • Organization and time management
  • Interpersonal and communication skills
  • Management and leadership skills
  • Ability to lift/carry 50 pounds on occasion

Education and experience required:

A High School diploma or equivalent, and experience that would support the ability to accomplish responsibilities of the position. Bachelor’s Degree preferred.


Position Title:  Training Manager

Department:    Administration

Brief description of essential responsibilities:  

  • Responsible for developing, implementing, and maintaining the credit union’s training program.
  • Research training needs within the credit union and develop programs that reflect the strategic plan of the organization.
  • Communicate credit union goals and direction to employees, supervise staff training, and implement and conduct training programs.
  • Provide administrative support for the human resource department that includes a range of administrative duties to be handled with confidentiality and discretion where required.  

Special knowledge, skill and ability requirements: 

  • Analytical and problem solving skills
  • The ability to work well under pressure
  • Attention to detail
  • Team-working skills
  • Organization and time management
  • Interpersonal and communication skills
  • Management and leadership skills
  • Ability to lift/carry 50 pounds on occasion 

Education and experience required:

A High School diploma or equivalent, and experience that would support the ability to accomplish responsibilities of the position. Bachelor’s Degree preferred.


Position Title:  VP of Member Experience

Department:  Administration

Number of Vacancies:  1

Brief description of essential responsibilities:  

The VP of Member Experience is responsible for developing, communicating, and executing the long- and short-term member experience strategy to continually improve quality and maximize the member experience. Oversees all member-facing departments to ensure Zia CU members receive consistent, high quality service through every access channel, while also maintaining compliance. As a leader, the VP of Member Experience sets organizational objectives, empowers his/her team members to manage their respective teams to achieve results, and utilizes key metrics to review progress. The vice president of member experience ensures that the departments are appropriately staffed to provide member coverage and have the necessary training and resources to successfully perform their work. Overall, the VP of Member Experience is responsible for ensuring consistently, outstanding member service experiences.

Special knowledge, skill and ability requirements: 

  • Analytical and problem solving skills
  • The ability to work well under pressure
  • Attention to detail
  • Team-working skills
  • Organization and time management
  • Interpersonal and communication skills
  • Management and leadership skills
  • Ability to lift/carry 50 pounds on occasion

Education and experience required:

A High School diploma or equivalent, and experience that would support the ability to accomplish responsibilities of the position. Bachelor’s Degree preferred.


Position Title:  MSR I  (Full –time)

Department:  Member Service

Brief description of essential responsibilities:  

  • Serve as a liaison between the member and the credit union.
  • Provide account information by phone or in person, as well as information on the full range of credit union products and services.
  • Resolve issues, and professionally handle the member’s daily needs.
  • Provide a variety of transaction services to members. 

Special knowledge, skill and ability requirements: 

  • Ability to operate general office equipment.
  • Strong attention to detail with the ability to problem solve.
  • Strong organizational skills.
  • Professional, well-developed communications skills are essential for projecting a positive image as a representative of the credit union.
  • Ability to lift/carry 50 pounds on occasion. 

Education and experience required:

  • A High School diploma or equivalent, and experience that would support the ability to accomplish responsibilities of the position.
  • Working experience with computer applications.

Position Title:  IT (Information Technology) Manager

Department:  Administration

Brief description of essential responsibilities:

  • Provide ongoing analysis and planning of the credit union’s technology infrastructure to include hubs, switches, enterprise routers, servers, and network hardware and software.
  • Recommend changes or upgrades or new products that meet the dynamic needs of the credit union.
  • Develop and maintain the strategy and future directions of systems networking technologies and protocols, hardware and software installation and operation.
  • Keep abreast of new technologies and their impact and cost to the credit union.

Special knowledge, skill and ability requirements: 

  • Ability to operate general office equipment.
  • Strong attention to detail with the ability to problem solve.
  • Strong organizational skills.
  • Professional, well-developed communications skills are essential for projecting a positive image as a representative of the credit union.
  • Ability to lift/carry 50 pounds on occasion.

Education and experience required:

High School diploma or equivalent, and experience that would support the ability to accomplish responsibilities of the position.


 

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