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EMPLOYMENT

We recognize at Zia Credit Union that our success is a result of the quality and caliber of our employees. We are always interested in receiving applications from motivated and energetic individuals. Zia Credit Union offers competitive pay and an excellent benefit package. Zia Credit Union is an Equal Employment Opportunity employer.

Please send resume to [email protected]

Employee Benefits

Zia Credit Union recognizes the importance of providing its employees the opportunity to participate in a comprehensive benefits program. A competitive benefits program is key to our continued growth as an organization and offers our employees benefits in support of overall health and financial security.

Benefits Include:

  • Medical insurance
  • Prescription Drug insurance
  • Dental insurance
  • Vision insurance
  • Basic Life insurance
  • Disability insurance (Short-term and Long-term)
  • Voluntary Life Insurance

Medical Insurance

Zia Credit Union’s medical plans are administered by Healthscope and our pharmacy benefits are administered by OptumRx. Our benefits are designed to cover a wide variety of medical services including preventive care, office visits, prescription drugs and inpatient care. The credit union pays a percentage of the employee’s medical insurance premium.

Prescription Drug Insurance

Prescription drug coverage is included in the credit union’s health insurance plan. There is no additional premium for this benefit.

Dental Insurance

The dental plan is administered by MetLife. The credit union pays a percentage of the employee’s dental insurance premium.

Vision Plan

The Vision Plan, through MetLife, provides coverage through in- and out-of-the network providers. The credit union pays a percentage of the employee’s vision plan premium.

Basic Life Insurance

Zia Credit Union pays 100% of premiums for this benefit. Employee becomes eligible after 90 days of continuous active employment. The amount of the life insurance benefit is 3 times the employee’ s annual salary up to a maximum of $350,000.

Disability

Short-term and Long-term disability are provided to employees through Mutual of Omaha when off work due to injury or illness.

Voluntary Life Insurance

Employees have the option to purchase additional life insurance to cover any gaps in their existing coverage.

Additional Employee Benefits

Flexible Spending Account (FSA)

Flexible Spending Account allows the employees to have pre-tax money deducted from their paycheck to pay for eligible medical, dental and vision expenses and dependent care costs. The FSA program is administered by Alt Bentley Yates.

Employee Assistance Program (EAP)

This benefit is available to all employees and their immediate family members through Mutual of Omaha at no cost.

Employees can speak confidentially 24/7 with consultants who can help with questions, concerns or emotional issues surrounding personal or work life.

Travel Assistance Program

This benefit is free to all employees through AXA Assistance USA, Inc.

AXA Assistance USA is available 24/7 anywhere in the world to help locate hospitals and embassies and to answer questions concerning travels.

Wellness Incentive Program

All employees are eligible to participate in this program. The credit union will pay half or up to $25 towards an employee’s monthly wellness program membership.

Employee Incentive Program

Several key positions have performance-based incentives that are determined based on meeting monthly goals and cross selling various services to members.

Paid Holidays

Holiday pay is provided to all eligible employees.

Standard holidays are:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day and the day after
  • Christmas Day

Birthday Day Off

The credit union gives a personal day off to employees for their birthday.

Employee Leave

Family Medical Leave

Employees with at least 12 months of service who have worked at least 1250 hours in the preceding 12 months may take Family Leave, not to exceed 12 weeks in a 12-month period for qualifying events.

Bereavement Leave

The credit union grants bereavement leave with pay to allow employees to grieve, handle family affairs and attend funeral services.

Paid Time Off (PTO)

Zia Credit Union provides paid time off to eligible employees.

Employee Retirement

401(k) Retirement Plan

Employees may begin participating under the credit union’s 401(k) retirement plan once they have satisfied the eligibility requirements and reached the entry date.

Eligibility conditions are:      

  1. attainment of age 18 
  2. completion of 90 days of service

Member Service Representative

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
  • May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
  • Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
  • Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances, and any other requests received from members.
  • Participate in community and branch events that will promote the credit union products and services based on member’s needs. Actively cross-sell products.
  • Process member mail transactions, and mail receipts and checks to members as indicated by policy and procedure.
  • Provide information on investment alternatives to members wishing to deposit funds with the credit union.
  • Research accounts for deposit, withdrawal, loan payment discrepancies and assist members in balancing their accounts.
  • Responsible for balancing sold money orders and cashier’s checks daily.
  • Responsibility for compliance, as applicable, with the Bank Secrecy Act, including addressing, in a timely manner, any transaction requiring or warranting action.
  • Perform any other duties as assigned by supervisor or management.

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Member Service Representative (PT) - Call Center (Telecommuting available)

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Assist members with all types of consumer loans, processing, closing and disbursal, making referrals on mortgage loans, consulting and opening various types of deposit accounts, and become proficient in all e-Services (On-Line Banking, Mobile App, Bill Pay, Debit and Credit Cards, etc.) to assist members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  1. Educate members on all deposit account services and assist them with opening accounts, providing the appropriate disclosures, and orientating the member(s) to the credit union.
  2. Assist members will all types of consumer loans. Process applications, approve or deny requests and complete the necessary paperwork to close and disburse loans.
  3. Assist members with all types of transaction requests such as deposits, withdrawals, transfers, loan payments, wires, payroll, cash advances, gift card sales, etc.
  4. Participate in community and branch events that will promote the credit union. Actively cross-sell products.
  5. Respond to in-person, telephone, email, or other electronic requests for service in a professional and timely manner.
  6. Respond to member’s requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representative.
  7. Maintain a high knowledge level on all credit union products and services in order to educate and assist members in all areas of branch operations. Complete required training for the position.
  8. Follow all policies and procedures, rules and regulations including robbery procedures.
  9. Research accounts for deposit, withdrawal, loan-payment discrepancies, and assist members in balancing their accounts.
  10. Responsibility for compliance, as applicable, with the Bank Secrecy Act, including addressing, in a timely manner, any transaction requiring or warranting action.
  11. Perform any other duties as assigned by supervisor or management.

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Loan Quality Control Specialist – Los Alamos branch

The LQC Specialist is responsible for directing member inquiries to appropriate lending staff. Perform a variety of support duties related to the lending function within the credit union. Answer telephone in Loan Department. Provide information or answers on basic lending questions from members. Responsible for requesting, verifying and placing insurance policies to ensure that collateral has sufficient insurance coverage. Responsible for submitting all MVD work to perfect Zia Credit Union’s lien and submitting UCC’s (Uniform Commercial Code) to the Secretary of State on collateral that does not have a title.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answer telephone professionally and courteously and serve as receptionist for the loan
    department. Answer questions, provide information, and/or route calls and members to
    appropriate loan officer. Take messages and coordinate follow through. Open department mail
    daily.
  • Assist members and employees with basic questions regarding lending services.
  • File, Scan, and maintain loan records on the computer. Ensure accuracy and completeness of
    work.
  • Mail or email loan applications and/or information to members and prospective members.
  • Schedule appointments with loan officers. Maintain and coordinate the department’s calendar
    so that members are served with the highest quality.
  • Perform word processing for the loan department ensuring accuracy and completeness of work.
  • Responsible for processing paid loans and payoff requests daily
  • Responsible for assisting LO with collecting, preparing, submitting, and scanning MVD work.
  • Responsible for notifying member when license plate arrives.
  • Responsible for filing and tracking UCC Statements of collateral with the Secretary of State as
    needed and refiling lien after 5 years.
  • Responsible for submitting proof of insurance daily and force placing CPI and processing CPI
    refunds on consumer and mortgage loans as needed including submitting invoice to
    accounting.
  • Insure loan collateral is secured and pledged properly.
  • Order, stock, and maintain an adequate supply of all forms, applications, brochures, and other
    informational material for the lending area.
  • Assist all loan staff.
  • Responsibility for compliance, as applicable, with the Bank Secrecy Act, including addressing,
    in a timely manner, any transaction requiring or warranting action.
  • Perform any other duties as assigned by supervisor or management. 

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