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Welcome to our new Online, Mobile and Phone Banking!

Here is some helpful information to get you started.

Enrollment/Login

Dashboard

Transferring Money

Creating Alerts

Phone Banking

Enrollment/Login

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What information do I need to enroll in online and mobile banking?

You will need your member number, Social Security number, and date of birth. For a short video of how to enroll in online/mobile banking, click here.

Will the old Zia CU Mobile app work?

No. You will need to download our new app from the App Store or Google Play, and then re-enroll in the app. If you have already enrolled in the new online banking on a computer, simply use the same username and password to login to the app.

Can joint users create their own login?

Yes. Joint account owners should create a login unique to them with the member number, and then their own Social Security number and date of birth.

How can I retrieve my password if I forgot it?

Use the Forgot Password link on the login screen. For a short video of how to reset your password, click here.

How many login attempts can I make before being locked out?

Five attempts are allowed. If you know your username, you can click the Forgot Password link to reset your password. If you do not know your username, please contact our Call Center at 800-392-7629.

Do fingerprint and face recognition work for the new mobile app?

Yes.

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Dashboard

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Can I customize my dashboard in online and mobile banking?

Absolutely. Click on the gear wheel (top right on a computer and bottom of the page on a mobile). This will open up the Customize Dashboard feature.

When I login, will it show all my accounts?

Yes. Upon login you will be taken to the Dashboard screen. Here you will see all your accounts, loans etc. You can group them together for better organization.

How do I group accounts together?

Once you're in the Customize Dashboard page, you will have the option to create a new group, select which accounts to include, and give it a name. On a computer, you can even color-code your groups.

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Transferring Money

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How can I send money to someone at Zia or another financial institution?

To send money to someone else, you will first need to establish them as a contact, and for that you will need their email or mobile phone number. That person will receive a message letting them know you would like to send them money. Once they have filled out the requested information and we have verified it with their bank, you will be ready to send them money at any time in the future. 

How can I transfer money to/from my Zia account to an account I have at another financial institution?

You can choose whether you would like to deposit and withdraw from an external account, or deposit only. You will first need to add the external account in the online or mobile banking platform. If you wish to withdraw from the account, a series of one-time small deposits will be made to verify the account. You will be asked to confirm the amounts to make sure the account is yours. 

How much does it cost to transfer money from my Zia account to an external account?

It’s free!

Has Bill Pay changed?

No, bill pay will function the way it previously did. It can easily be accessed through online and mobile banking.

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Creating Alerts

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How do alerts work?

You can set up alerts in online or mobile banking for either your accounts, or your debit or ATM cards. 

What kind of alerts can I set up?

For your savings and checking accounts, you can choose to be notified of a new deposit (ex: payroll) and/or if your balance drops below a specified amount. For your debit or ATM cards, you have the option to be alerted if your card was declined, if a pre-authorized hold has been placed on your card, and/or if a large withdrawal has been made.

How will I be notified?

You can choose to be notified either by email or text.

If I block my debit or ATM card, how long does it stay blocked?

The card will stay blocked until you unblock it. Please note that blocking a card does not cancel it. If you need to cancel your debit or ATM card and have a new one issued, please contact our Call Center at 800-392-7629.

Can I block my credit card?

Unfortunately not, but you can report it as lost or stolen. Go to the Cards tab in online or mobile banking, and then click Manage Card. Under the Services menu, you will find an option for Report Lost/Stolen card. Please be aware once the card has been reported as Lost/Stolen it cannot be used for any future transactions.

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Phone Banking

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What is Joy?

Joy is an artificial intelligence service that makes it possible to use natural, free form speech to access account information via Alexa, Google Home, SMS/text, and phone. You may call (505) 421-4ZIA (4942) to speak with Joy, who will walk you through balance inquiries, transfers etc.

How do I enroll in phone banking?

You much first call (505) 421-4ZIA (4942) from the phone you will primarily use to contact Joy, and enroll by using your phone's keypad to enter your member number, last 4 digits of your Social Security number, and a 4-digit pin.

What if I want to call Joy from a different phone?

You can enroll as many phone numbers as you would like, but before adding additional numbers, you must first be enrolled in online/mobile banking and have enrolled a primary phone number in phone banking.

Is my phone number specific to my account?

Yes. If you have already used your phone number to enroll for your account, you cannot use that phone number again for a different account. That way when you call Joy, she will recognize you by your phone number.

What about joint account owners? Do they also enroll in phone banking?

Unfortunately joint owners cannot enroll in phone banking. However, we encourage them to create their own login for online and mobile banking for access to account information and functions.

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