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As of January 10, upgrades to our online and mobile banking are complete!

 **Please note: eStatements in online banking and the mobile app are coming soon! Thank you for your patience**

What Do I Need to Do?

You will need to re-enroll to use online and mobile banking. However, once you have enrolled in once, you simply use the same username and password for the other. To enroll, you will need to know your 5- or 6-digit member number, social security number and birth date. Joint account holders should create their own unique login. The previous mobile app will no longer work, so you will need to go to either the App Store or Google Play and download the new app. Learn how to re-enroll.

What If I Forgot My Password?

We encourage you to write down your username and password and keep them in a safe place. However, if you forget your password, use the Forgot Password link on the login screen of either online or mobile banking. If you forgot your username, please contact us at 800-392-7629.

Why the Upgrade?

Imagine you’ve been driving your same car for a number of years. It still works, sure, but it’s running a bit slower, and it requires more maintenance. Not to mention, it can’t do everything you want it to do. You want all the new bells and whistles that come with a new car and make driving easy and fun! The same is true of our systems at Zia Credit Union. We wanted to provide you with faster, easier service, better tools and quite frankly – the bells and whistles. 

What's New?

  • Send money to family and friends (person-to-person transfers).
  • Easily transfer money to and from external accounts.
  • Add account notifications based upon balances, deposits, and more.
  • Conveniently apply for a loan.
  • View all loan payments due in a central area and make payments on them.
  • Schedule recurring transfers between internal and/or external accounts. Recurring transfers can be edited or canceled at any time.
  • More access to loan details such as remaining balance, original balance, interest rate, payments, payoff amount, and interest paid.
  • View and filter transaction history by payments, deposits, transfers, dates, and more.
  • Search transaction history according to type, recipient, and much more.
  • Print or download transaction history easily from any account.
  • Group your accounts together any way you choose: by loans, savings, kids' accounts, etc. It’s up to you.
  • View your debit and ATM cards, as well as turn them on and off as needed from your online banking account or mobile app.
  • Set up and schedule Bill Pay.
  • View eStatements.
  • Quickly locate nearby shared branches and surcharge-free shared ATMs.
  • Send a secure message to our ZCU member service team.
  • Brand new design and navigation make online and mobile banking easier to use.

Is There Anything Else Still To Come?

You bet! We’re not done just yet. More online and mobile banking features still to come in 2022 include:

  • Set up a new account, verify your ID and fund your new account.
  • Remotely deposit checks with just your phone.
  • Instantly request a debit card.

Stay tuned for more information on these features, coming in the first half of 2022.

Frequently Asked Questions

We realize change is never easy, but we want it to be as easy as possible for our members to take advantage of all the great new benefits and features of our new online and mobile banking. Please visit our FAQs page to find answers to many of your questions. If you are still not able to get your questions answered, please contact our Call Center Monday – Friday from 7:00am to 7:00pm at 800-392-7629 or email us at [email protected].

Learn How To Re-Enroll!

This Credit Union is federally insured by the National Credit Union Administration.